Going Rogue – Innovators to Follow – Day 3: Gesture Recognition

“There’s a hierarchy for the learning and retention process.  The more senses you engage, the more interaction you have, the more you’re going to learn and retain.”  – Vincent John Vincent Most of us have seen some form of gesture recognition software.  Microsoft’s Kinect is the most noteworthy of all gesture recognition hardware out there. … Read More Going Rogue – Innovators to Follow – Day 3: Gesture Recognition

12 Days of Marketing Innovation, Day #10 – Khan Academy

So, the question becomes where are we seeing sufficient innovation in the education system that will allow us to have those math, science and analytically oriented kids come to us when ready? Where is the funding, the insight and the wherewithal to redo education to bring us more people who can transform our thinking: Jobs, Gates, Zuckerberg? How can we enable every student to have at least the problem solving skills, and the interest in doing so? … Read More 12 Days of Marketing Innovation, Day #10 – Khan Academy

12 Days of Marketing Innovation, Day #9 – Future Exploration Network

I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road. – Stephen Hawking Ross Dawson is taking on a big risk for 2012.  While the stuff I want to point you to is now actually a year old and still… Read More 12 Days of Marketing Innovation, Day #9 – Future Exploration Network

The 12 Days of Innovation for Marketers: Day 1, The MIT Media Lab

The pace of marketing change has continued nearly unabated for a decade.  From the way consumers act and interact to the technologies by which marketers engage with them, it also seems unlikely to stop. So the question becomes, how can we as marketers keep up, being able to take in fresh ideas and create better… Read More The 12 Days of Innovation for Marketers: Day 1, The MIT Media Lab

What one employee can do for your customer experience

What’s your customer experience worth?  And what can one person do about it? How about making 50 people with thousands of nights’ stays willing to stand up for you? There’s this woman.  Her name is Peggy.  She’s a hotel concierge.  In my opinion, I think it takes a certain amount of humility coupled with a huge… Read More What one employee can do for your customer experience

Hackers & Microsoft Kinect: Used for Good (Customer Experiences, that is)

I actively fall in love with people who take things and redeploy them for social good.  I also fall in love with people who create things that can translate into better customer experiences.  You know who I am really in love with today? The Microsoft Kinect Hacker Community. The hacking community, despite some bad PR,… Read More Hackers & Microsoft Kinect: Used for Good (Customer Experiences, that is)

The *Shipping* News 4: Thoughts on Seth Godin’s Poke the Box – The Privilege of a Strong Foundation

Here’s the actual payout to the headline, the way Liz Kaufman, my colleague wrote it for you: The privilege of a strong foundation is that it allows you to fail. –>–>–>–>o<–<–<–<– I left that space there intentionally.  Because I want us (and most especially me) to stop and reflect on it.  We spend a lot… Read More The *Shipping* News 4: Thoughts on Seth Godin’s Poke the Box – The Privilege of a Strong Foundation