Posts tagged ‘transparency’

• Blogroll

  • 2009 IBV CRM Leaders Study: The Path Forward for Customer Focused Leadership (thought leadership)
  • a great source to free your mind with new ideas – TED
  • Agile Enterprise Marketer (thought leadership)
  • Don’t yield on customer trust: Navigating the customer experience journey… (thought leadership)
  • Forrester Analyst Bruce Temkin on Customer Experience
  • Social Media – Listen- Learn
  • The Bank Channel
  • The IBM 2009 CIO Study from the IBV
  • whyitwas – web and marketing

• Tweet tweet

  • BW Mag provides another example of how people see Innovative Market Making and Co-creation. IBM can help, #iBMCRM http://bit.ly/7QSVgC-------4 hours ago
  • US Retail Black Friday highlights. Love when retail CEOs speak up & are visible, personal - yay for Best Buy & Macy's! http://bit.ly/8VRBL6-------5 hours ago
  • http://tinyurl.com/yztm8sz #telstra NEEDS to read the comments. their service approach=broken, use social media...enable, engage, don't hide-------23 hours ago
  • Seen this article on the Ford Fiesta and Social Media? This is a great example of innovative market making http://bit.ly/6Dpr9g #IBMCRM-------1 day ago
  • @sauravj - yes the falls, very gracious. the stairs to and from the falls...not so much. It was a great, exercise-filled day with @marekc-------1 day ago

• Archives

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• Tags

  #IBMCRM Advocacy Analytics augmented_reality CNN Collaboration Community content CRM CSR Customer Customer-focused Customer_Advocacy customer_experiece customer_experience customer_service CX Data Election Experience Forrester Hologram IBM IBV Innovative_Market_Making Internet Istanbul Jeremiah Owyang J_Crew Korea marketing nishere Path_Forward Pew privacy Public_sector publishers publishing Radical_Complexity_Reduction real_life retail Sephora stephen_king Strategic_Service travel

• Search

• Category Cloud

  #IBMCRM augmented_reality Community Consumer Behavior CRM Customer_Advocacy customer_experience Digital Rights Management Future of the Internet in 2020 IBM IBV marketing Pew_Internet privacy retail Rise_of_the_Device Travelogue Uncategorized web2.0

• Recent Comments

  • An example of smarter customer focus: Strategic Service Delivery from Opower « Digital and channel-based marketing information and inspiration on The Path Forward: New Models for Customer Focused Leadership (doc link)
  • Keith Swanson on great site on new forms of web analytics and making them real
  • cristene on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
  • Jeff Fisher on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
  • Lia on Consumers – changed for good, but change for the better?

• Flickr Photos

  More Photos

• Five things I am grateful for as on 10/27/09

  1. That my dear friend Selena's cancer treatments are nearly done 2. Seeing my mom, my niece, my boyfriend in just a few days 3. That people seem to be enjoying the new whitepaper/study 4. A new set of Steven Dweck earrings from Gilt.com and a cheap pair a chandelier earrings I got for $3 on the street in Kuala Lumpur 5. Going home and making a huge crockpot of chicken soup

• Recent Posts

  • McKinsey and MIT on collaboration – and its meaning for innovative market making
  • An example of smarter customer focus: Strategic Service Delivery from Opower
  • Australia – part 2a of 2, along the Great Ocean Road
  • great site on new forms of web analytics and making them real
  • 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)

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