Tag Archives: Sephora

Ah, the saga continues…the Loyalty Dis-effect

April 7, 2009 · by · in Community, Customer_Advocacy, customer_experience, retail

So, remember when I said I doubled my business with Sephora in one fell swoop?  Well, unfortunately, it didn’t quite work that way.  The face powder was not as expected and I went to the store and returned it.  After a bit of attitude from the clerk, it was done. But then, Sephora wrote and […]

I break with thee, I break with thee, I break with thee …challenges in the land of loyalty

March 13, 2009 · by · in Customer_Advocacy, customer_experience, retail, web2.0

“Oh, I’m sorry, that starts tomorrow,” said the teenaged clerk behind the checkout counter at Ulta.  It’s Saturday.  It was a $3.50 coupon that she passed back to me.  I received it because I am a member of their loyalty program.  What I had handed her was not a magazine coupon, or a random distributed […]

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