Tag Archives: retail
Displair Makes Midair Touch-Enabled Air
This is really fun to watch: Displair Makes Midair Touch-Enabled Air Holograms Mainstream – (product dev application anyone?) #innovation I’d say broadscale adoption of this and similar by 2014…especially in Retail and Healthcare sectors.
12 Days of Marketing Innovation, Day #8 – the TechCrunch Crunchies
“ Design is a plan for arranging elements in such a way as best to accomplish a particular purpose” – Charles Eames Eames was a great architect of design. His beauty of purpose was prevalent in everything he did. And such is our next day of innovation. Tens of applications that are purposeful and helpful, […]
Hackers & Microsoft Kinect: Used for Good (Customer Experiences, that is)
I actively fall in love with people who take things and redeploy them for social good. I also fall in love with people who create things that can translate into better customer experiences. You know who I am really in love with today? The Microsoft Kinect Hacker Community. The hacking community, despite some bad PR, […]
Tech Crunch – Chris Dixon interviews Gilt Founder Kevin Ryan
I have watched Gilt.com closely – almost daily, in fact. I have spent money with them. In multiple categories. As recently as yesterday an icewine syrup and some candles. I missed a pair of shoes I wanted. Hence, I don’t find Gilt’s success odd. I think they are smart retailers. They: are effectively merchandised/curated have […]
Living your brand values – part three involves a rapping monkey
So, I feel like this is becoming a slightly regular feature here – but this example was classic. And while normally I would put commentary in front of the video/image/piece o’media – we might as well get right down to “bidness…” Now Woot, simply put, never took itself too seriously to begin with. So it’s […]
When is supply chain optimization customer experience?
On Yahoo! Finance, Wal-Mart was recently given high praise for making a move for savings and sustainability. They now carry only concentrated detergent on their shelves. The outcome is certainly laudable – less packaging means less for our kids to have to figure out a way to dissolve or turn into something else. Less greenhouse […]
Retail perspective – IBM IBV Retail and IBV CRM, April 20, 2010
I was recently invited by Jim Kowalski and Matt Vigneri of Oracle to speak at a small dinner gathering on the current state of the market. While most of our conversation took place under the cone of silence so we could have a really honest dialogue, I did want to share them (link to slides […]
Strategic service – its for everyone, not just customer service
Digitally savvy customers are increasingly using the Internet not only to seek information, but also to interact with companies, create solutions and make decisions. Smarter companies are using an emerging concept we call Strategic Service Delivery to enable customers to use data and resources more effectively to drive better customer engagement and experiences. Creating a […]
7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
So, I am not, I admit it, a last minute holiday shopper. This is generally a boon for those who I do buy for, because I end up being drawn to the mall like a moth to a flame and get more stuff at the end after I had technically completed my list. So, I […]
