Tag Archives: Internet

Simple guidance for social media efforts – Understand::Participate::Serve

People often ask if there is a way to frame the social discussion to address the varied organizational needs.  I drew this in hopes it might help enable a better separation in the muddy world of social overlap.  I have kept the framework I introduced in the whitepapers  (all available in the right-hand column) around […]

E-mail: the new “telemarketing at dinner time”

Two colleagues, Stanton Willins and Amol Potdar were discussing if “email was dead.”  Amol – after his smart remark about it being dead about the time he graduated high school 10 years ago,  asked the important question: “so what replaces it?”  After this holiday season, where I received no fewer than 3000 non- work messages […]

Top 50 websites in the world 30-June-2010 versus 21-June-2009

Here we are again, and aside from a few swaps, the top 50 remains rather consistent from its last iteration in May 2010.  However, there is much more interesting news than our traditional graphic (it follows out the end solely for consistency’s sake).  I analyzed the changes in the top 50 websites Year over Year […]

Living your brand values – part three involves a rapping monkey

So, I feel like this is becoming a slightly regular feature here – but this example was classic. And while normally I would put commentary in front of the video/image/piece o’media – we might as well get right down to “bidness…” Now Woot, simply put, never took itself too seriously to begin with.  So it’s […]

Retail perspective – IBM IBV Retail and IBV CRM, April 20, 2010

I was recently invited by Jim Kowalski and  Matt Vigneri of Oracle to speak at a small dinner gathering on the current state of the market.  While most of our conversation took place under the cone of silence so we could have a really honest dialogue, I did want to share them (link to slides […]

Getting over it: the economy is no longer an excuse

So, based on the 2009 IBM Institute for Business Value CRM Research, 80% of us are thinking we will survive and nearly that amount expect recovery by mid 2010. What that means is that you cannot go into your 2010 plan still saying the market will be bad.  For one, it will mean you won’t […]

Top 50 websites in the world – snapshot 6.21.09

Well, I don’t think anyone would be surprised with 8 mentions for Google search sites, or that no news sites made the top 50. The Russian sites surprised, and the Asian sites were as expected. As social media professionals and global companies we should know about these sites…

10 examples of smarter customer focus

(Please also see the 2010 version here)  and the start of the 2011 versions here (which goes by industry) People often ask me about who I think is doing interesting things with web 2.0 and what social tools they should use.  And I gently try to tell them it’s the wrong question.  Focus on the […]

Mash-up: Augmented Reality Meets Big Dirty Noisy Disparate Data

So, Augmented Reality (AR) is a concept we throw around to describe a very diverse set of things.  We talk about it as being this future event- it’s not. Sporting events were among the first major advocates of augmented reality.   Those Madden-esque circles drawn during all the plays in last week’s Superbowl – AR. Let’s […]

The Final Pew Research Post – Digital Rights – they still have all the power

Ah, the last and final of our Pew Posts for this round. This week, we cover our last theme on digital rights management and sum up where we have been over our quick trip in the Pew Internet and American Life Project, the Future of the Internet in 2020. We’ve discussed the rise of the […]


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