Posts tagged ‘government’

• Blogroll

  • 2009 IBV CRM Leaders Study: The Path Forward for Customer Focused Leadership (thought leadership)
  • a great source to free your mind with new ideas – TED
  • Agile Enterprise Marketer (thought leadership)
  • Don’t yield on customer trust: Navigating the customer experience journey… (thought leadership)
  • Forrester Analyst Bruce Temkin on Customer Experience
  • Social Media – Listen- Learn
  • The Bank Channel
  • The IBM 2009 CIO Study from the IBV
  • whyitwas – web and marketing

• Tweet tweet

  • http://tinyurl.com/yztm8sz #telstra NEEDS to read the comments. their service approach=broken, use social media...enable, engage, don't hide-------2 hours ago
  • Seen this article on the Ford Fiesta and Social Media? This is a great example of innovative market making http://bit.ly/6Dpr9g #IBMCRM-------10 hours ago
  • @sauravj - yes the falls, very gracious. the stairs to and from the falls...not so much. It was a great, exercise-filled day with @marekc-------10 hours ago
  • new blog post on enterprise collaboration - best quotes from #McKinsey Interview with MIT's Andrew McAfee http://bit.ly/7WkiT3 #IBMCRM-------11 hours ago
  • http://twitpic.com/rhcj3 - Oh Tannenbaum, oh tannenbaum, when will the blasted lights work... tree 2009-------14 hours ago

• Archives

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• Tags

  #IBMCRM Advocacy Analytics augmented_reality CNN Collaboration Community content CRM CSR Customer Customer-focused Customer_Advocacy customer_experiece customer_experience customer_service CX Data Election Experience Forrester Hologram IBM IBV Innovative_Market_Making Internet Istanbul Jeremiah Owyang J_Crew Korea marketing nishere Path_Forward Pew privacy Public_sector publishers publishing Radical_Complexity_Reduction real_life retail Sephora stephen_king Strategic_Service travel

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• Category Cloud

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• Recent Comments

  • An example of smarter customer focus: Strategic Service Delivery from Opower « Digital and channel-based marketing information and inspiration on The Path Forward: New Models for Customer Focused Leadership (doc link)
  • Keith Swanson on great site on new forms of web analytics and making them real
  • cristene on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
  • Jeff Fisher on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
  • Lia on Consumers – changed for good, but change for the better?

• Flickr Photos

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• Five things I am grateful for as on 10/27/09

  1. That my dear friend Selena's cancer treatments are nearly done 2. Seeing my mom, my niece, my boyfriend in just a few days 3. That people seem to be enjoying the new whitepaper/study 4. A new set of Steven Dweck earrings from Gilt.com and a cheap pair a chandelier earrings I got for $3 on the street in Kuala Lumpur 5. Going home and making a huge crockpot of chicken soup

• Recent Posts

  • McKinsey and MIT on collaboration – and its meaning for innovative market making
  • An example of smarter customer focus: Strategic Service Delivery from Opower
  • Australia – part 2a of 2, along the Great Ocean Road
  • great site on new forms of web analytics and making them real
  • 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)

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