Posts for the marketing Category
Creating a dialogue for marketing, sales and service executives
Blogroll
- 2008 – Agile Enterprise Marketer, a whitepaper
- 2009 Don’t yield on customer trust: Navigating the customer experience journey… a whitepaper
- 2009 Going digital: The connected, collaborative path forward, a whitepaper
- 2009 IBV CRM Leaders Study: The Path Forward for Customer Focused Leadership, a whitepaper
- a great source to free your mind with new ideas – TED
- Forrester Analyst Bruce Temkin on Customer Experience
- Social Media – Listen- Learn
- The Bank Channel
- The IBM 2009 CIO Study from the IBV
- whyitwas – web and marketing
Tweet tweet
- Only 1 in 16 B2B cos in the 2009 CRM Leadership Study is leading in both digital channels & customer insight to drive success. #IBMCRM-------1 day ago
- list of the "bests" of 2010 - courtesy of @Adam_Cutler - this is a kickass recap of the year...-------6 days ago
- wow, it's good to be back at my nice warm desk. mud wraps and massages are overrated, right? who am I kidding? I want to go back to the spa-------1 week ago
- in PHX with a friend for the weekend. W is wonderful. Spa'ing this afternoon, dinner with an IBM friend. Woohoo...I really needed this break-------1 week ago
- Link to Digital Channels Webinar with DestinationCRM featuring Dan Hirschbueler and me from earlier this week. http://bit.ly/6QSPEB #IBMCRM-------1 week ago
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#IBMCRM Advocacy Analytics augmented_reality CNN Collaboration Community content CRM CSR Customer Customer-focused Customer_Advocacy customer_experiece customer_experience customer_service CX Data Election Experience Forrester Hologram IBM IBV Innovative_Market_Making Internet Istanbul Jeremiah Owyang J_Crew Korea marketing nishere Path_Forward Pew privacy Public_sector publishers publishing Radical_Complexity_Reduction real_life retail Sephora stephen_king Strategic_Service travelSearch
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Recent Comments
- An example of smarter customer focus: Strategic Service Delivery from Opower « Digital and channel-based marketing information and inspiration on The Path Forward: New Models for Customer Focused Leadership (doc link)
- Keith Swanson on great site on new forms of web analytics and making them real
- cristene on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
- Jeff Fisher on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
- Lia on Consumers – changed for good, but change for the better?
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Flickr Photos
More Photos Five things I am grateful for as on 10/27/09
1. That my dear friend Selena's cancer treatments are nearly done 2. Seeing my mom, my niece, my boyfriend in just a few days 3. That people seem to be enjoying the new whitepaper/study 4. A new set of Steven Dweck earrings from Gilt.com and a cheap pair a chandelier earrings I got for $3 on the street in Kuala Lumpur 5. Going home and making a huge crockpot of chicken soup
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Recent Posts
- Another step on the path forward – the new digital channels whitepaper
- McKinsey and MIT on collaboration – and its meaning for innovative market making
- An example of smarter customer focus: Strategic Service Delivery from Opower
- Australia – part 2a of 2, along the Great Ocean Road
- great site on new forms of web analytics and making them real
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