Category Archives: marketing
(this is a departure post – meaning it’s not only philosophical, it goes outside our stated scope. It won’t offend me if you skip it if that’s not what you’re wanting to read today). So much of what marketing is supposed to do – what we are told we need/desire/cannot live another moment without – […]
115 Innovation ideas for the modern CMO presents eight categories of concepts loving curated to incite creativity
Who is the Modern CMO? Well, you, we hope. As part of the development of our MKT_Innov8 Study, we developed a perspective on the competencies marketing innovation requires, but we also felt strongly that we needed some better definition of the competencies for the modern CMO as well. I first used the term the […]
So we need find them…designers, engineers, bloggers/journalists, academics, futurists, innovation labs, thinkers, tinkerers, tradesmen. To be practical, you can’t boil the internet ocean. Big data is crushing and you don’t have the time or interest in sorting it all out. So, the way you do this is by structuring 5 key keyword queries that represent not your current market but the markets/products/consumers next to it. Let me stress again – NOT your current business. The people who do customer service and community management will handle those. You keep adding or changing your wording a little bit until you start to find aha moments. You can, if you have a well articulated set of innovation initiatives, look to further down the horizon line using the same method.
Rule Number 1: Any system will move toward chaos. So, in response you must: – actively participate in your organization’s adaptation to something new – be forced to change anyway See, your desire to participate in an organizational change or not has no bearing on the outside world who […]
It’s interesting how many companies say they want to increase their speed to market. And then go right on throwing major obstacles in the way doing that. If you want to move toward the market with the speed of well tuned racing bike, then guess what? You better make sure you have cleared the road […]
As a whole, marketers have been making steady progress toward reinventing our methods to support the hyper-connected digital universe in which our customers live and breathe. However, as marketers, a lot of us are still planning marketing efforts using sneaker patrol and the spreadsheet network. Tell me, aren’t you tired of it? Why does getting […]
Warby Parker, and their quirky name drawn from Kerouac, not only does the charitable thing well, they reinvent the shopping model. They make it easy for you to give them a chance. I uploaded a photo of me, head tilted and not directly centered, on which they managed to allow me to try on most of their recommended glasses. This allowed me to narrow my choices to 5 pairs – FREE OF CHARGE – which they will send to me and allow me to choose from. I will overnight them back – with a prepaid label to make it EASY – with my selection.
It seems the connection we have to our devices is not just deep. At some times, it feels nearly irrational. And as anyone who has ever seen it, a bit hilarious (as evidenced by the site, Damnyouautocorrect.com – definitely NSFW). It’s a testament to how many needs those smartphones or tablets actually fulfill for us. So desperate is our need for continual access that we now have a sizable problem with texting and driving. And using them as phones is only a small part of what we do with them. We game on them, we read on them, we watch videos on them. They augment our reality, they link/tweet/friend/pin and share us, they connect all the dots in our lives.
As a response to this connection, mobile marches forward in driving progress across the marketplace. Biometrics/Health/Fitness – check. Banking/Payments/Invoicing – check. Shopping/Price Surfing/Comparison – check. It’s the tip of mobility iceberg. Technologies and social sharing abilities are constantly evolving, and having the ability to partake in them without being strapped to a conventional computer has had an amazing impact on our lives. You might have seen Best Buy’s innovation commercial (aired during the Super Bowl):
lmost all creativity involves purposeful play. – Maslow
Gamification, simply put, is the use of game-like environments to engage audiences. Now, I know what you’re going to say: “Isn’t that definition a little vague?” Yes, it is vague…Partially because this industry captures a wide variety of uses; but, also because gamification hasn’t matured enough to define.
In this immature industry, there are still amazingly intelligent marketing advances. If you want to…
build your own car (Mini)
remodel your kitchen online (IKEA)
paint a room in colors you choose (Sherwin Williams)
vote for your favorite crayon (Crayola)
try on sunglasses (Warby Parker)
help your kids learn math (Khan Academy)
… a gamified experience trumps a non-game one for increased loyalty and saitisfaction.