Posts for the IBV Category
Creating a dialogue for marketing, sales and service executives
Blogroll
- 2008 – Agile Enterprise Marketer, a whitepaper
- 2009 Don’t yield on customer trust: Navigating the customer experience journey… a whitepaper
- 2009 Going digital: The connected, collaborative path forward, a whitepaper
- 2009 IBV CRM Leaders Study: The Path Forward for Customer Focused Leadership, a whitepaper
- a great source to free your mind with new ideas – TED
- Forrester Analyst Bruce Temkin on Customer Experience
- Social Media – Listen- Learn
- The Bank Channel
- The IBM 2009 CIO Study from the IBV
- whyitwas – web and marketing
Tweet tweet
- Link to Digital Channels Webinar with DestinationCRM featuring Dan Hirschbueler and me from earlier this week. http://bit.ly/6QSPEB #IBMCRM-------6 hours ago
- what do you think of your digital strategies? keep, tweak or ditch them? most companies don't think theirs do enough http://bit.ly/6QSPEB-------11 hours ago
- DNA Origami = infinite applications for microchips - from Caltech IBM + 9 other cool inventions http://bit.ly/6U3z5a-------21 hours ago
- @griffinjessica please get the new digital channels thought leadership out to the NZ team, would love feedback. bit.ly/6QSPEB #IBMCRM-------1 day ago
- @netvibes - the IBM digital channels paper is published, including netvibes. thanks for the help, you guys rock. bit.ly/6QSPEB #IBMCRM-------1 day ago
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Recent Comments
- An example of smarter customer focus: Strategic Service Delivery from Opower « Digital and channel-based marketing information and inspiration on The Path Forward: New Models for Customer Focused Leadership (doc link)
- Keith Swanson on great site on new forms of web analytics and making them real
- cristene on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
- Jeff Fisher on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
- Lia on Consumers – changed for good, but change for the better?
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Flickr Photos
More Photos Five things I am grateful for as on 10/27/09
1. That my dear friend Selena's cancer treatments are nearly done 2. Seeing my mom, my niece, my boyfriend in just a few days 3. That people seem to be enjoying the new whitepaper/study 4. A new set of Steven Dweck earrings from Gilt.com and a cheap pair a chandelier earrings I got for $3 on the street in Kuala Lumpur 5. Going home and making a huge crockpot of chicken soup
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Recent Posts
- Another step on the path forward – the new digital channels whitepaper
- McKinsey and MIT on collaboration – and its meaning for innovative market making
- An example of smarter customer focus: Strategic Service Delivery from Opower
- Australia – part 2a of 2, along the Great Ocean Road
- great site on new forms of web analytics and making them real
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