Posts for the customer_experience Category
Creating a dialogue for marketing, sales and service executives
Blogroll
- 2009 IBV CRM Leaders Study: The Path Forward for Customer Focused Leadership (thought leadership)
- a great source to free your mind with new ideas – TED
- Agile Enterprise Marketer (thought leadership)
- Don’t yield on customer trust: Navigating the customer experience journey… (thought leadership)
- Forrester Analyst Bruce Temkin on Customer Experience
- Social Media – Listen- Learn
- The Bank Channel
- The IBM 2009 CIO Study from the IBV
- whyitwas – web and marketing
Tweet tweet
- @eric_andersen - absolutely - cristene@us.ibm.com-------35 minutes ago
- @rmbutlin - what dedication - thank you for working late to hear me speak! Hope it was interesting. Strategic Service is the next big thing-------46 minutes ago
- Adam_Cutler - remember our conversation on the man who was backstabbing me in your office? I found a better way around the circumstance.-------4 hours ago
- @justinflittner however, I would love examples of people who are really changing the game. Next week I publish a whitepaper with 10 examples-------1 day ago
- @justinflittner not sure I agree. People expect more - service that's informed for their needs & details, not the co. Co's do it "their way"-------1 day ago
Archives
Tags
#IBMCRM Advocacy Analytics augmented_reality CNN Collaboration Community content CRM CSR Customer Customer-focused Customer_Advocacy customer_experiece customer_experience customer_service CX Data Election Experience Forrester Hologram IBM IBV Innovative_Market_Making Internet Istanbul Jeremiah Owyang J_Crew Korea marketing nishere Path_Forward Pew privacy Public_sector publishers publishing Radical_Complexity_Reduction real_life retail Sephora stephen_king Strategic_Service travelSearch
Category Cloud
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Recent Comments
- An example of smarter customer focus: Strategic Service Delivery from Opower « Digital and channel-based marketing information and inspiration on The Path Forward: New Models for Customer Focused Leadership (doc link)
- Keith Swanson on great site on new forms of web analytics and making them real
- cristene on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
- Jeff Fisher on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
- Lia on Consumers – changed for good, but change for the better?
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Flickr Photos
More Photos Five things I am grateful for as on 10/27/09
1. That my dear friend Selena's cancer treatments are nearly done 2. Seeing my mom, my niece, my boyfriend in just a few days 3. That people seem to be enjoying the new whitepaper/study 4. A new set of Steven Dweck earrings from Gilt.com and a cheap pair a chandelier earrings I got for $3 on the street in Kuala Lumpur 5. Going home and making a huge crockpot of chicken soup
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Recent Posts
- McKinsey and MIT on collaboration – and its meaning for innovative market making
- An example of smarter customer focus: Strategic Service Delivery from Opower
- Australia – part 2a of 2, along the Great Ocean Road
- great site on new forms of web analytics and making them real
- 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
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