Posts for the customer_experience Category

• Blogroll

  • 2009 IBV CRM Leaders Study: The Path Forward for Customer Focused Leadership (thought leadership)
  • a great source to free your mind with new ideas – TED
  • Agile Enterprise Marketer (thought leadership)
  • Don’t yield on customer trust: Navigating the customer experience journey… (thought leadership)
  • Forrester Analyst Bruce Temkin on Customer Experience
  • The Bank Channel
  • The IBM 2009 CIO Study from the IBV
  • whyitwas – web and marketing

• Tweet tweet

  • What did I ever do to IBM travel to be this screwed this often???-------3 days ago
  • Last flight to australia I was two rows from the back. This one all the way back-------3 days ago
  • It's as bad as usual at LAX. And as usual, I am one row removed from back of plane-------3 days ago
  • the normal insanity at LAX. One plus hour in security, bad signage, nasty people-------3 days ago
  • well, the virus has now locked everything on my machine. the help desk wants my computer - never mind that I am on my way to Australia, ugh-------4 days ago

• Archives

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• Tags

  #IBMCRM Advocacy augmented_reality bn.com CNN Community content CRM CSR Customer Customer_Advocacy customer_experiece customer_experience customer_service CX Data DRM Election Experience Forrester government Hologram IBM IBV Internet Istanbul Jeremiah Owyang J_Crew marketing music nishere Pew privacy Public_sector publishers publishing Radical_Complexity_Reduction real_life retail Sephora stephen_king Strategic_Service transparency travel utilities

• Search

• Category Cloud

  #IBMCRM augmented_reality Community Consumer Behavior CRM Customer_Advocacy customer_experience Digital Rights Management Future of the Internet in 2020 IBM IBV marketing Pew_Internet privacy retail Rise_of_the_Device Travelogue Uncategorized web2.0

• Recent Comments

  • cristene on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
  • Jeff Fisher on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
  • Lia on Consumers – changed for good, but change for the better?
  • Mark Czajkowski on Consumers – changed for good, but change for the better?
  • cristene on Consumers – changed for good, but change for the better?

• Flickr Photos

  More Photos

• Five things I am grateful for as on 10/27/09

  1. That my dear friend Selena's cancer treatments are nearly done 2. Seeing my mom, my niece, my boyfriend in just a few days 3. That people seem to be enjoying the new whitepaper/study 4. A new set of Steven Dweck earrings from Gilt.com and a cheap pair a chandelier earrings I got for $3 on the street in Kuala Lumpur 5. Going home and making a huge crockpot of chicken soup

• Recent Posts

  • great site on new forms of web analytics and making them real
  • 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
  • Oz-Blog…We’re off to see the wizard
  • Consumers – changed for good, but change for the better?
  • Top 50 Websites in the world – wordle and snapshot October 18 2009

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