Posts for the Customer_Advocacy Category
Creating a dialogue for marketing, sales and service executives
Blogroll
- 2009 IBV CRM Leaders Study: The Path Forward for Customer Focused Leadership (thought leadership)
- a great source to free your mind with new ideas – TED
- Agile Enterprise Marketer (thought leadership)
- Don’t yield on customer trust: Navigating the customer experience journey… (thought leadership)
- Forrester Analyst Bruce Temkin on Customer Experience
- Social Media – Listen- Learn
- The Bank Channel
- The IBM 2009 CIO Study from the IBV
- whyitwas – web and marketing
Tweet tweet
- all day electronics strategy mtg. where would you put $100m: 1. health monitoring devices 2. integrated media devices or 3. virtual reality?-------1 day ago
- Is car sharing *good* for smarter cities. I still think yes but this raises good questions which should be addressed http://bit.ly/77sw8a-------1 day ago
- on my way shortly to NYC to have dinner with @jonastone and discuss Business Analytics and Optimization approaches for Australia. Nice!-------1 day ago
- Just added myself as a fan of IBM: http://comtweets.com/network/6436 #comtweets-------3 days ago
- hazards of social search post from technomarketer matt dyckman raises some interesting questions, now we need answers http://bit.ly/4UNxjA-------3 days ago
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#IBMCRM Advocacy Analytics augmented_reality CNN Collaboration Community content CRM CSR Customer Customer-focused Customer_Advocacy customer_experiece customer_experience customer_service CX Data Election Experience Forrester Hologram IBM IBV Innovative_Market_Making Internet Istanbul Jeremiah Owyang J_Crew Korea marketing nishere Path_Forward Pew privacy Public_sector publishers publishing Radical_Complexity_Reduction real_life retail Sephora stephen_king Strategic_Service travelSearch
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Recent Comments
- An example of smarter customer focus: Strategic Service Delivery from Opower « Digital and channel-based marketing information and inspiration on The Path Forward: New Models for Customer Focused Leadership (doc link)
- Keith Swanson on great site on new forms of web analytics and making them real
- cristene on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
- Jeff Fisher on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
- Lia on Consumers – changed for good, but change for the better?
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Flickr Photos
More Photos Five things I am grateful for as on 10/27/09
1. That my dear friend Selena's cancer treatments are nearly done 2. Seeing my mom, my niece, my boyfriend in just a few days 3. That people seem to be enjoying the new whitepaper/study 4. A new set of Steven Dweck earrings from Gilt.com and a cheap pair a chandelier earrings I got for $3 on the street in Kuala Lumpur 5. Going home and making a huge crockpot of chicken soup
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Recent Posts
- McKinsey and MIT on collaboration – and its meaning for innovative market making
- An example of smarter customer focus: Strategic Service Delivery from Opower
- Australia – part 2a of 2, along the Great Ocean Road
- great site on new forms of web analytics and making them real
- 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
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