Posts for the CRM Category
Creating a dialogue for marketing, sales and service executives
Blogroll
- 2009 IBV CRM Leaders Study: The Path Forward for Customer Focused Leadership (thought leadership)
- a great source to free your mind with new ideas – TED
- Agile Enterprise Marketer (thought leadership)
- Don’t yield on customer trust: Navigating the customer experience journey… (thought leadership)
- Forrester Analyst Bruce Temkin on Customer Experience
- Social Media – Listen- Learn
- The Bank Channel
- The IBM 2009 CIO Study from the IBV
- whyitwas – web and marketing
Tweet tweet
- finally sent another whitepaper off for layouts...or at least almost...by the end of the week...maybe two, that would be nice.-------4 days ago
- @adam_cutler - not rebranding. just considering. Ally is building a campaign around not being "a bank," what else would we want to change?-------6 days ago
- @robfindlay RT @kalgyimesi - I like Daily Accounts. Kal - me too. @adam_cutler reminds us that they are debit accts, still too bank-y-------6 days ago
- RT @robfindlay - if checking accts don't use checks now, what should we call them? transaction accts? On demand accts. Daily life accts?-------6 days ago
- @HenriLuitjes - thanks! If you liked the Path Forward, the digital channels and strategic services papers are even better, will share links-------6 days ago
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Recent Comments
- An example of smarter customer focus: Strategic Service Delivery from Opower « Digital and channel-based marketing information and inspiration on The Path Forward: New Models for Customer Focused Leadership (doc link)
- Keith Swanson on great site on new forms of web analytics and making them real
- cristene on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
- Jeff Fisher on 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
- Lia on Consumers – changed for good, but change for the better?
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Flickr Photos
More Photos Five things I am grateful for as on 10/27/09
1. That my dear friend Selena's cancer treatments are nearly done 2. Seeing my mom, my niece, my boyfriend in just a few days 3. That people seem to be enjoying the new whitepaper/study 4. A new set of Steven Dweck earrings from Gilt.com and a cheap pair a chandelier earrings I got for $3 on the street in Kuala Lumpur 5. Going home and making a huge crockpot of chicken soup
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Recent Posts
- McKinsey and MIT on collaboration – and its meaning for innovative market making
- An example of smarter customer focus: Strategic Service Delivery from Opower
- Australia – part 2a of 2, along the Great Ocean Road
- great site on new forms of web analytics and making them real
- 7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
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