Monthly Archives: March 2010
The new vocabulary…first step in migrating to better org decisions
So, I have been speaking at these sessions called “Smarter Planet Forums: The New Intelligence.” I agreed to speak at these because I wanted to see how far along organizations are in making the SUBSTANTIVE changes, tackling the CULTURAL challenges in moving to something other than gut feel. (My slides are here: Breaking Away with […]
10 New Examples of Smarter Customer Focus
So, it’s been a year since my original posting and I wanted to talk about who I thought was doing smart customer-focused things again – because it’s the most read post on my blog…(original post) – which I think means it’s most important to you. I want to reiterate something I said in the original: […]
Strategic service – its for everyone, not just customer service
Digitally savvy customers are increasingly using the Internet not only to seek information, but also to interact with companies, create solutions and make decisions. Smarter companies are using an emerging concept we call Strategic Service Delivery to enable customers to use data and resources more effectively to drive better customer engagement and experiences. Creating a […]
