Monthly Archives: November 2009
McKinsey and MIT on collaboration – and its meaning for innovative market making
Link to PDF of McKinsey/McAfee interview Wanted to recap some of the great soundbytes – none out of context I hope from a McKinsey interview with Andrew McAfee, principal research scientist at the Center for Digital Business at the MIT Sloan School of Management on collaboration. Right out the gate, McAfee hits us with a […]
An example of smarter customer focus: Strategic Service Delivery from Opower
Strategic Service Delivery is about activities that improve customer interactions through new channels by sharing information, engaging people with their information and that of the world around them. It is a two-way process that embodies the “Listen-Learn-Engage-Harvest” cycle. I promised to start providing examples of Strategic Service Delivery, Complexity Reduction and Innovative Market Making – […]
Australia – part 2a of 2, along the Great Ocean Road
So, I told my Aussie colleagues that I was in fact, disappointed about seeing kangaroos and kaolas in the wild. Okay, I whinged about it somewhat endlessly for a week. So, one was kind enough to take it personally upon himself to rectify the situation. Here are the photos of a perfectly gorgeous day along […]
great site on new forms of web analytics and making them real
It’s not often that I direct you to another site for more than a moment, but this one is worthy of bookmarking, my dears. We all wrestle with how to measure the new online environment and this one captures advances we should all be watching. Yes, it’s from Forrester. http://blogs.forrester.com/marketing/ The posts are informative and […]
7 ideas to save you money on holiday shopping…(as consumers, not marketers…)
So, I am not, I admit it, a last minute holiday shopper. This is generally a boon for those who I do buy for, because I end up being drawn to the mall like a moth to a flame and get more stuff at the end after I had technically completed my list. So, I […]
