Monthly Archives: October 2009
Oz-Blog…We’re off to see the wizard
So, where exactly did my week in Australia go? Despite the inability to see any native creatures (except two very fine gentlemen wearing the cult-fave, female-swoon-inducing three wolf moon t-shirts and the review that started sales phenom), we had a very successful week, mostly visiting with Financial Services clients looking to create better and more […]
Consumers – changed for good, but change for the better?
Link to one of the articles Link to Study My IBM Institute for Business Value colleague, Guy Blissett, just released a new consumer products study I find myself referencing quite a bit (including in my own research for CRM, The Path Forward). I thought you might find it helpful to know more about it. For […]
Hwaseong Fortress – Suwon Korea
I somehow managed to sneak in a little detour to a fortress they said was right around the hotel. (Of course, bear in mind this is the same individual who thought she could walk back from dinner with colleagues when 7 cabs claimed they did not know where her hotel was…and had to visit the […]
Top 50 Websites in the world – wordle and snapshot October 18 2009
In keeping with our series of posts and visuals on the top 50 websites (see prior versions for August and June), here is the October picture, created this afternoon in Korea while I work from an ugly tiny hotel room in Suwon. So, there are only a few change-ups in the top 50. Facebook and […]
The Path Forward: New Models for Customer Focused Leadership (doc link)
Link to download the paper Finally! Here is the downloadable version of the whitepaper. Enjoy – and please let me know what you think. -c- Cristene Gonzalez-Wertz #IBMCRM http://bit.ly/1BVjem
Extract from the upcoming whitepaper: The Path Forward
So, I received printed versions of the first of the five whitepapers in our 2009 CRM Leadership Study, The Path Forward: New Models for Customer Focused Leadership. I am really excited about it. The first paper is what we have termed the Umbrella – the one that introduces you to all the concepts so that […]
