Monthly Archives: September 2009
Korea – a few weeks later than planned…
So, I promised to post my pictures of my last trip to Korea quite some time ago and as I am now planning the next, it jogged my memory. And I feel a little guilty, so without further ado, here they are: Chang Deok Gung Palace (the hidden garden style palace) and Gyeong Bok Gung […]
OK – We have a new format we are playing with…
Hi! I am just playing with transitioning the blog to a new and improved format with new functionality. So, if you see things moving around or playing, that is why. I appreciate your patience and your advice. -c-
Getting over it: the economy is no longer an excuse
So, based on the 2009 IBM Institute for Business Value CRM Research, 80% of us are thinking we will survive and nearly that amount expect recovery by mid 2010. What that means is that you cannot go into your 2010 plan still saying the market will be bad. For one, it will mean you won’t […]
Don’t Yield on Customer Trust – a new case-study and whitepaper
Link to whitepaper Link to Wall Street Journal Article Hi all, after working on a number of things all at once, apparently they are starting to all bubble up at once. To whit, a whitepaper produced earlier this year on creating a Customer Focused Enterprise - in Healthcare of all places – is finally coming […]
